Sample Policy

 FREE Samples is Hookah & Accessories manufacturer Lonwing international Inc provide,Requesting Samples before the , Please comprehend our advise,

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Two types of samples are offered:

1. Product sample: product without logo or message;
2. Pre-production sample: an exact sample of a product with the customer’s logo/message imprinted on it.

Production Samples

Product samples are used to show customers the exact product they intend to later imprint with their logo; they do not include the customers’ logo/message. They are blank products or, sometimes, products that may be imprinted with another company’s logo/message.

Shipping

Customers are responsible for shipping charges. We can use our shipping account and then bill the charges to customers that do not have a shipping account.

How to Order

To obtain a product sample, please contact and discuss your request with our Sales Department. Note that adequate time is necessary to receive and review the product sample as it can add up to a week or more to the overall process.

The following information is required for sample order:

1. Product number(s);
2. Company name, billing and shipping addresses, telephone number; email address.

Payment

Western Union, Paypal

Or

Industrial And commercial Bank of China (this might take up to 5 working days for us to receive the payment)

– After ordering, we will inform you our bank account details.

Pre-production Samples

Pre-production samples are an exact replica of the requested product, in the chosen color(s), with imprint and decoration.

Pre-production samples are highly recommended as they ultimately can become time and cost saving: changes can still be made before the entire production process is started.

Pre-Production Sample Cost

The cost of a pre-production sample can vary depending on the product ordered. A pre-production sample may seem expensive, but this is mainly due to the setup and preparation involved in producing one customized item. But more often than not, when the bulk order is placed and produced, the cost of a pre-production sample is offset, as setup charges may be lower or non-existent.

Think of it as an investment: when ordering $5,000 worth of customized products, is it not worth it to spend $100-200 to ensure that the entire order exactly meets expectations?

Please do not hesitate to inquire with our Sales Department for further information on pre-production samples.

Shipping

Customers are responsible for shipping charges. We can use our shipping account and then bill the charges to customers that do not have a shipping account.

How to Order

To obtain a pre-production sample, please contact and discuss your request with our Sales Department.

Payment

All pre-production samples must be paid for at the time of request.
Pre-production sample orders will not be processed until payment received.

Payment methods:

Western Union, Paypal

Or

Industrial And commercial Bank of China (this might take up to 5 working days for us to receive the payment)

– After ordering, we will inform you our bank account details.

Shipping Delays

We do everything we can to meet the delivery time specified for each product, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Cancellations, Changes, Returns

Once your Order Confirmation & Payment Authorization form has been signed and submitted to HOOKAHS Prime, the materials necessary for you order are set aside and your order production begins. Orders in progress cannot be cancelled. Because of the customized nature of promotional products, once production has begun, we can no longer cancel or change your order. Should you no longer require your ordered items once production is finalized, please note that you will be liable for the full cost of your order. We suggest that you ask for sample from us when you do the business at first time. And make sure all your products when you place an order.

 

  (Submit Requesting Samples)